Service support

Raise an incident.

Something broken, something confusing, or something you wish it did. Fill this in and you get a reference number straight away. We reply to every one.

New incident

Your reference number —

Save this. Quote it in any reply and we can find your incident instantly.

Your name *

Email *

Use the address you bought your licence with, if you have one.

What kind of incident *

Severity *

SnapHide version

Windows version

What happened *

Do not attach or paste a real ID document. We do not need it, and we do not want it. Describe the problem instead.

Response times

What to expect

Severity	Meaning	We aim to reply within
S1	App will not start, or licence will not activate	1 business day
S2	A feature is broken or gives the wrong result	2 business days
S3	A question, or something behaving oddly	3 business days
S4	A feature request	We read every one, but promise no date

We are a small team across Bangalore, Chennai and Madurai, working Indian business hours. These are honest targets, not a legal SLA. If something is genuinely blocking you, say so in the description and we will move it up.